Special Order Items Policy
At KKC Kart Components, we aim to provide our customers with the best possible selection of karting products and accessories. To cater to your specific needs, we offer the option to place special orders for items not typically held in stock.
What Are Special Order Items?
Special order items are products that we do not regularly stock but can source specifically for you. These may include unique or customised products, items from niche suppliers, or specific components that are made to order.
Key Terms for Special Order Items
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Non-Returnable: Special order items cannot be returned for a refund or exchange. Please ensure you are certain about your selection before placing the order.
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Non-Cancellable: Once a special order has been placed, it cannot be cancelled under any circumstances. This is because we immediately begin the process of sourcing or manufacturing the item specifically for you. While we will attempt to cancel the order upon request, cancellation may not be possible. In such cases, we reserve the right to retain the full payment or offer a partial refund at our discretion.
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Price Changes: Although we strive to keep prices up to date, there may be instances where the cost of a special order item changes after the order has been placed. This can occur if our supplier’s prices increase. In such cases, we will notify you as soon as possible to confirm the updated price.
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Payment Requirements: Full payment may be required at the time of placing the order. Any outstanding balances must be settled before the item is dispatched.
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Lead Times: The delivery time for special order items may vary depending on the supplier or manufacturer. We will provide an estimated lead time at the point of order but cannot guarantee exact dates due to factors outside our control. Delivery times are not guaranteed under any circumstances.
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Quality Assurance: All special order items are thoroughly inspected upon arrival at our facility to ensure they meet the expected standards before being dispatched to you.
How to Place a Special Order
To place a special order, please contact our sales team by phone or email. Be prepared to provide detailed information about the item you require, including part numbers, dimensions, or other specifications. Our team will confirm the availability and provide a quote, including estimated lead times and payment terms.
Important Reminder
By placing a special order, you agree to these terms and conditions. We recommend carefully reviewing your requirements and consulting with our team if you have any questions or uncertainties. Once the order is placed, it is final and cannot be modified, cancelled, or returned.
Thank you for choosing KKC Kart Components for your karting needs. We appreciate your understanding of these policies and look forward to helping you with your special order requirements.