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Refund policy

At KKC Kart Components, we understand the importance of customer satisfaction, and our returns policy is designed to offer you peace of mind and confidence when purchasing from us.

Please go here for free return links.

Easy Returns within 30 Days

  • Timeframe: You can return your items within 30 days of receipt.
  • Exclusions: Please note that special order items cannot be returned.
  • Condition: Goods must be returned in a resealable condition, exactly as they were sent to you.

Free Returns and Collection

  • Collection Process: We offer a free return and collection service, generally conducted via Royal Mail. A collection time can be arranged for your convenience.
  • No Printing Required: For standard items, you won't need to print a return label. Simply hand the parcel over to the courier.
  • Large Items: Returns unsuitable for Royal Mail, such as large items, will require a printed label for UPS/DHL.

Geographical Limitations

  • Coverage: Our free return and collection service is available wherever Royal Mail operates.
  • Exceptions: We are unable to collect goods that Royal Mail can't collect (such as large items) from Northern Ireland, the Scottish Highlands, or other areas classified as remote.

Trade Customers

  • Return Costs: Trade customers are responsible for return costs, but we can arrange collection. The cost will be deducted from the credit issued.

Processing Time

  • Returns are processed within 3 working days of receipt.

International Returns

  • Shipping Costs: International customers must bear the cost of shipping returns. Shipping costs are non-refundable.

Incorrect or Damaged Goods

  • Proof Requirement: In cases where items are sent incorrectly or arrive damaged, proof (e.g., images of the packaging) is required for a refund.
  • No Refund Without Proof: We cannot issue refunds for items discarded without providing proof.

Return Addresses

  • Goods can be returned to either:
    • Whilton Mill Kart Circuit, Whilton Locks, Northamptonshire, NN11 2NH, or
    • 5a Saddleback Road, Northampton, NN5 5HL.
  • Include Details: Please include your original order number, name, phone number, and email address.

Proof of Return

  • Responsibility: The returnee is responsible for ensuring goods are well-packaged and for obtaining proof of return, such as a tracked service or a signed confirmation from KKC.
  • Liability: Without proof of return, KKC cannot be held liable for lost items.

Website Orders

  • Free returns are only valid for retail customers who placed orders through our website. Orders placed elsewhere will incur a charge.
  • Postage that was paid for originally will not be refunded.

How To

  • To open a return request, find the order in your account, and request return. You'll receive information within 24 hours.
  • If it wasn't done via our website, please contact us.

We hope this policy ensures a hassle-free and confident shopping experience with KKC Kart Components. For further assistance, please contact our customer service team.