FAQ / T&C's
Postage
- All delivery options are available at checkout. You can also select Collection in Store if you're looking to collect. If a postage option doesn't show, or it looks incorrect, please contact us.
- Dispatch is same day if ordered before 3pm Monday - Friday.
- During peak times, or Royal Mail strikes, all couriers come under stress. Unfortunately, couriers are not as reliable as they were pre-COVID, but we do use the best services we can. While delivery times are a contractual target between us and our couriers, we cannot guarantee it.
- If something is being delivered late, we cannot offer a refund until the item has been returned to us.
- International shipping: where it says "Duties & Taxes Included" this means everything is included in the final price. You'll get your item delivered and there will be no additional fees to pay - guaranteed. If it doesn't state this, it'll give you an estimate of the charges you'll get upon delivery.
- If postage values are not showing at all or correctly, please try adjusting your address. For example, change your address by a character, and then edit it again to put it correct. This just refreshes the system and gives it a reboot.
- We accept returns within 30 days of your delivery. There is no questions asked, as long as the goods are in the same condition as you received them in. Please note that return postage needs to be covered by the customer if there has been no fault of KKC. You're welcome to return goods to our store at Whilton Mill. Refunds are usually done within a day but please allow us a few days during busy periods.
- We will always refund the item; we do not offer exchanges because it's often more confusing. Instead, please purchase the correct item again.
- Return address: Returns, KKC Kart Components, 5A Saddleback Road, Northampton, NN5 5HL.
- Returns must be sent via a tracked service. Note we do not accept any liability for damage in transit.
- Please always include paperwork with your name, number and address. Failure to do this will result in not knowing who the returned item is from and we'll be unable to refund it.
- Please try to restart your browser, computer or clear your cache by following these instructions. If this fails, please try a different computer.
- If postage values are not showing at all or correctly, please try adjusting your address. For example, change your address by a character, and then edit it again to put it correct. This just refreshes the system and gives it a reboot.
- Courier information should appear on your order.
- Unfortunately, due to contact on-going problems including COVID and other illnesses, staff shortages, strikes, cyber-attacks on Royal Mail and the war in Ukraine, there are more delays than the target. The delivery times that are shown during checkout are correct to an aim of 98% but we're recommending people allow an extra few days for deliveries.
- This usually happens when the incorrect billing address is used to the card holders address. If the money appears to have come out your account, it will go back in quickly (usually). It's not actually been taken, but an authorisation has been attempted, hence why it's appearing. Sorry, we cannot do anything else with this, and it can take a couple of days to go back in properly. You must use the card holders address as your billing address during checkout to not have this happen.
- Please let us know, perhaps we do have it, and it's hiding!
- Please contact us and let us know.