Please try to restart your browser, computer or clear your cache by following these instructions. If this fails, please try a different computer.
If postage values are not showing at all or correctly, please try adjusting your address. For example, change your address by a character, and then edit it again to put it correct. This just refreshes the system and gives it a reboot.
It looks like I've paid for an order, but I've had no order confirmation / it errored during checkout
- This usually happens when the incorrect billing address is used to the card holders address. If the money appears to have come out your account, it will go back in quickly (usually). It's not actually been taken, but an authorisation has been attempted, hence why it's appearing. Sorry, we cannot do anything else with this, and it can take a couple of days to go back in properly. You must use the card holders address as your billing address during checkout to not have this happen.
Prices seem to be wrong
- Please contact us and let us know.