Shipping Protection
Don't Let aCourier Kill Your Race Day.
Add Race-Day Protection at checkout and we'll fix any delivery issue immediately — no waiting, no excuses.
Standard vs. Protected
Standard delivery is good. But when a courier makes a mistake the day before your race, every hour matters.
Standard Delivery
- We must wait for the courier to process the issue before we can act
- Resolution can take 1–3 working days
- Wrong item or delay? We'll fix it — but not immediately
- No priority support — standard queue
Race-Day Protected
- We act immediately — no waiting for courier sign-off
- Delayed or lost? We resend via fastest service, at our cost
- Wrong item? Corrected immediately — no return required first
- Priority support — straight to the front of the queue
How It Works
Add Protection at Checkout
Toggle on Race-Day Protection. It covers in-stock orders for delay, loss, or incorrect items.
Something Goes Wrong
Your parcel is delayed, lost in transit, or the wrong item arrives. Contact us immediately — call or email.
We Fix It. Immediately.
No investigations. No waiting for courier procedures. We resend or correct using the fastest service available, entirely at our cost.
You're Back on Track
Parts in hand, race day saved. That's the whole point.
When It Pays For Itself
Parcel Delayed
Your kart parts are stuck at a depot the evening before race day.
Wrong Item Arrives
You ordered a specific sprocket — the wrong size turns up.
Parcel Lost
Tracking hasn't updated in 48 hours and nobody can locate it.
Frequently Asked
What does Race-Day Protection actually cover?
It covers in-stock orders that are delayed in transit, lost by the courier, or arrive with the wrong item. We'll resend or correct the order immediately, using the fastest available delivery service, entirely at our cost.
What isn't covered?
Protection applies to in-stock orders only. It doesn't cover pre-order items, change of mind returns, damage caused after delivery, or issues arising from an incorrect delivery address provided at checkout.
How is this different from standard delivery?
With standard delivery, if something goes wrong we have to raise a case with the courier and wait for them to process it — this can take 1–3 working days. With Race-Day Protection, we bypass that entirely and act immediately on your behalf.
How do I claim if something goes wrong?
Contact us as soon as you know there's a problem — by phone or email. Quote your order number and let us know the issue. We'll handle the rest. No lengthy forms needed.
Can I add it after I've placed my order?
No — Race-Day Protection must be added at checkout before your order is placed. It cannot be added retrospectively.
Is it per order or per item?
It's a flat fee per order, regardless of how many items are in your basket or the total order value.
Parts Must Arrive.
Add the Guarantee.
One toggle at checkout. Total peace of mind for race day.
Back to Checkout →