• Shipping is free to any online order to UK Mainland. All postage is sent via the cheapest method being either Royal Mail 1st class recorded or UPS depending on the orders size/weight. If you require your order next day please contact us (additional cost may apply).
• Delivery is free to Ireland and selected European countries on orders of £100.00 and over (excluding VAT). These countries include, but are not limited to, Germany, Austria, France, Netherlands, Belgium, Luxembourg, Sweden, Finland, Denmark, Spain, Portugal, Italy, Norway and Switzerland.
  
• All other countries will incur calculated delivery charges based on individual parcel size/destination. Please contact us for an individual quote.

Returns

• Any goods purchased that are returned may incur a handling charge of 15% plus our delivery costs to you.
• The returning of goods to KKC will be the responsibility of the customer. Upon receipt of the returned goods, a refund will be issued to the customer, in the form of a refund/credit or replacement items.
• When returning an item, please print and fill out our returns form. You can download a returns form in either .pdf or .docx (Microsoft Word).
  

Lost/Damaged Goods

• If any goods are lost or damaged during KKC couriered or Royal Mail recorded delivery, liability will be taken by KKC for replacement of the items. We must be notified immediately if the goods have been delivered in a damaged state. The customer must not sign for the package before checking its condition.
• If goods have been collected by the customers courier, or by unregistered postage, KKC will not accept any liability for any loss or damage.